Shipping policy
Processing Time
All products at Hey Chai Hello are made to order. The estimated processing time for each item is specified in the product description. Please allow the stated number of business days for your order to be produced and prepared for shipment. Processing times start the next business day after your order is placed and are calculated in business days (Monday through Friday, excluding Shabbat and other holidays).
Shipping Time
Once your order has been processed, it will be shipped using the selected shipping method at checkout. Shipping times vary based on your location and the shipping option chosen. Please note that shipping times are in addition to the processing times mentioned in the product descriptions.
Multiple Shipments
If your order contains multiple items, those items may ship separately. This is due to our use of various production partners to ensure the highest quality and fastest turnaround time for each product. You will receive separate tracking information for each shipment.
Shipping Rates
Shipping rates are calculated at checkout based on the shipping method selected and the destination of your order. We strive to offer competitive shipping rates while ensuring reliable delivery.
Delays and Issues
While we work diligently to meet our estimated processing and shipping times, delays may occur due to factors beyond our control, such as carrier delays or unforeseen circumstances. We appreciate your patience and understanding. If you encounter any issues with your order, please contact us, and we will do our best to assist you.
Tracking Your Order
Once your order has shipped, you will receive an email with tracking information. You can use this information to track the progress of your shipment.
International Shipping
At this time, Hey Chai Hello primarily ships within the United States. If you are interested in international shipping, please contact us directly to discuss options.
Contact Information
If you have any questions about your order or our shipping policy, please reach out to us at the Contact Form available on our site.